Shipping Policy

DISPATCH


Our delivery usually takes 3-5 business days after processing. However, please allow 1-2 days processing for your order before we're able to ship it out.

  • Some specialty or pre-order items may take longer to ship; customers will be notified if so.
  • All orders are sent with signature for delivery required.
  • Please note that all orders are sent on weekdays only (Monday to Friday 9:00AM to 6:00PM PST)

Note: Business days do not include weekends and holidays in the Philippines.


SHIPPING TIMES AND TRACKING


All items will be delivered via depending on the courier you chose. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with the chosen courier here.

Once your order is dispatched, you will receive an email with tracking information. If you haven't received any email, you may message us at loveara.ph@gmail.com.


SHIPPING FEES, DUTIES & TAXES


The customer will be responsible for shipping, duties, and taxes. We reserve the right to refuse a return that has unpaid duties and taxes being charged to us.

Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.


CUSTOMS / ACCEPTANCE OF DELIVERY


Customers are responsible for organizing their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to get an idea of any duties or taxes that may apply.


INCORRECT ADDRESS


It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.


RETURN TO SENDER


If your parcel is automatically returned to sender by the postal service, our returns team will contact you to arrange redelivery when we receive it. Please note we are unable to offer a refund for a return to sender parcel.


ORDER DOES NOT ARRIVE


Our couriers both within the Philippines and International have online tools that can be used to track your parcel. We encourage customers to track parcels. Love, Ara is not responsible for the fault of delivery by these couriers. Please let us know, however we are not able to refund in these circumstances.


CUSTOMER PICK UP


We offer FREE pick up of your order from our warehouse located at Quezon City, Philippines only. Unfortunately, viewing prior to purchasing at our online store is not allowed. However, you can always visit our physical stores before purchasing. View our store locator here, to find out the store nearest you.

If you urgently need your order, please email us at loveara.ph@gmail.com and we can schedule a pick-up time.

Rhian Ramos

Alfia dress in mustard

Barbie Imperial

Maple dress in cream

Camille Trinidad

Heather dress in white

Lexi Mendiola

Elly bodysuit in brown

Laureen Uy

Beckett Set

#WearAra | Take a look at what everyone's talking about!

★★★★★

I really love the clothes I got from your shop. Especially the maple dress and the all over print midi skirt. I also got few tops and they all perfectly fit me!

Angelica Mones
★★★★★

I love your selection of clothes. There’s a lot to choose from and it’s good quality clothes. Great style and great prices. Whenever I’m looking for a specific type of style, I check out your website if you have it and most of the time, you do. Would definitely recommend this online shop. One of my faves.

Marj Lu
★★★★★

It’s very rare to wear something lavish-looking and feel like you were just wearing your “go-to” or any casual clothes. Celebrating my birthday with comfort and style was definitely a highlight!

Diana
★★★★★

I am obsessed with all the dresses I got from your shop. The quality is real good and fits me well. Everything’s perfect for all occasions. I’ve been eyeing these for months and I will definitely buy again soon.

Sam Lustre
★★★★★

I so love the chunky strap. It may look like heavy but it's not. sooo comfy! Love the color and the additional inches to my height. I'm now thinking to buy the black version.

Leslie Ortega

Claudia Barretto

Yna linen dress

Chelsea Robato

Heart bodysuit in pink