Excellent customer support | 14 days return | COD + same day delivery available (3:00 PM PST cut off) | Worldwide shipping

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Return and Exchange Policy

We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you have received your dispatch email!


Please note: We reserve the right to research the original purchase, and limit or decline refunds.

Our hardworking Love, Ara Logistics Team will inspect your items prior to shipping, we make sure that your product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.


If you are not satisfied with the items you received, we are here to help! Please feel free to email us at loveara.ph@gmail.com


RETURNS & EXCHANGES


RETURNS


We understand that getting the right clothing fit could be tricky, but unfortunately, due to the costs of handling and processing returns, we cannot issue cash/credit card refunds for returns as of the moment. That said, we do want you to get your order right the first time, so if you have any questions about our products or sizing, feel free to contact us at loveara.ph@gmail.com. We would gladly help you out, babe!


We are continually working on it to serve you better, babe! Stay tuned for updates in our services.

If your order received FREE SHIPPING and you have returned item/s reducing your order amount to under our free shipping threshold, you will have the shipping cost deducted from the value of your return.

We strongly recommend returning items through a traceable mailing system, as any returned items that are not received by Love Ara can not be issued a refund/exchange

Be sure to allow sufficient time for your returns to arrive to us within our returns period.


To be eligible for returns, items must be:

  1. We only accept returns for full-priced items (non-sale items)
  2. Please make sure all items are unworn, unwashed, unaltered and still have their hygiene stickers and tags intact!
  3. After your return has been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item. Any delivery fees incurred for your order will not be refunded.
  4. We do not accept returns of sale items. Sale items are final and cannot be returned, exchanged or refunded.

For local online purchases, these are the options for returning your item(s):

  • Ship at Love Ara Headquarters

Ship back the item to our Head Office any day of the week (Monday to Friday) from 9AM to 6PM addressing the package to:

Love, Ara.
100A 10th St. 8 Ave Caloocan City, Metro Manila
  • The Penthouse Stores

You may also return the item to any The Penthouse branches and have it exchanged there.

The Penthouse Branches:
Robinsons Place Manila
SM City North Edsa
Market! Market!

 


For international online purchases, items can be returned for Store Credit within 14 days of receipt. 

We accept returns that reach us within 14 days from the date of receipt with a valid Order Reference number.


To initiate a return, please e-mail us at loveara.ph@gmail.com with your Order number and specific concerns.


OUR SOLUTIONS


  1. Love, Ara's Responsibility

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or return.

Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Love, Ara is responsible for shipping the wrong item/ size.

  1. Customer's Responsibility

Incorrect order (size of item)

If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.

Unwanted item

If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 14 days of receiving the product for a partial refund of the product cost.


CONDITIONS

  • We allow returns if the item is not damaged. Return but not refund. We allow refund if the item is damaged and the customer does not want to exchange.
  • You have 14 days from the shipping date of your order to return your purchase from loveara.ph
  • Love, Ara will not be held responsible for packages that are delayed, stolen, lost, or heavily damaged in transit.
  • We do not accept returns on the SALE CATEGORY ITEMS.

Please take care when trying on clothes not to damage or stain them. If your return does not meet the above criteria it will be sent back to you.


REFUNDS


We understand that getting the right clothing fit could be tricky, but unfortunately, due to the costs of handling and processing returns, we cannot issue cash/credit card refunds for returns as of the moment.

Except for incidents wherein your order has become out of stock and we are unable to deliver the item/s, we will cancel your order and refund you the amount.


EXCHANGES


We cannot process direct exchanges for international orders, but you may use your store credit to repurchase your desired size or style.


STORE CREDIT

You'll receive Store Credit in your account (in the form of a gift-card) for returning an order, within 14 business days from when we receive your order. 

  • Store Credit has no expiry, are non-transferable and non-refundable.
  • You'll receive Store Credit equivalent to the purchase value of the item into your account. 
  • Store Credit is based on the website's main currency (PHP).
  • Shipping and handling fees, duties, and taxes are excluded and cannot be refunded for store credit. 

DAMAGED/DEFECTIVE ITEM


All of our styles are inspected before being shipped to ensure the highest quality garments are being sent to you.

Please contact us at loveara.ph@gmail.com within 48 hours (2 days) of receiving your order preferably with supporting pictures so we can determine the next course of action.

If item/s are clearly deemed faulty with the supplied pictures and information, you will be contacted with further instructions on how to return your item with no cost to you.

The deemed faulty item/s will be repaired to original condition otherwise you will receive replacement item/s.

In the case that the item/s can not be repaired or replaced you will be issued with a refund of the item/s


PROCESSING TIME


Once received by us, please allow 5 - 7 business days for your refund to be approved and processed.

You will receive notification of your return via email address on order(please ensure your email address is valid and up to date on our system. Email us at - loveara.ph@gmail.com if you wish to update your details)

 

STOCK AVAILABILITY


Love Ara makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be given the option for an exchange, return, or refund the item.


SALE ITEMS


Unfortunately, we don’t accept returns on sale, sample, seconds/outlet items. Please select your items carefully to avoid disappointment.